Returns & Refund Policy

Returns & Refund Policy

Thank you for choosing RenewSpark. We want you to be confident in every purchase. This policy explains how returns, exchanges, and refunds work for the parts we sell — cells, BMS boards, rebuild kits, nickel, insulation, connectors, and scooter parts.

Return Eligibility & Windows

  • Parts & accessories: Returnable within 30 days of delivery if unused, in original packaging, and in resellable condition.
  • Rebuild kits: Returnable within 30 days if unused and complete, with all components included.
  • Cells: Returnable within 30 days only if unused — see below.
  • Nickel, copper & consumables: Returnable within 30 days if uncut and unopened.

Cells and Installed Components

Cells and electronic components cannot be returned once they have been welded, soldered, or installed into a pack. Once a cell is welded there is no way to distinguish a manufacturing defect from heat damage, a poor weld, an over-discharge, or a wiring fault in the build.

Please test your cells on arrival — resting voltage and internal resistance — and contact us within 30 days if anything is out of spec. Our guide on testing cells covers how.

Non-Returnable Items

  • Cells, BMS boards, or other components that have been welded, soldered, or installed.
  • Nickel or copper that has been cut from the roll.
  • Items with physical damage, water ingress, corrosion, or modification.
  • Items not returned in original packaging (when applicable) or missing included components.
  • Clearance / final sale items and gift cards.

Defective or Damaged on Arrival

  • Within 30 days: If your item arrives defective, damaged, or incorrect, contact us within 30 days of delivery. Once verified, we will provide a prepaid return label or equivalent credit and arrange a replacement or refund.
  • After 30 days: Defects are handled under our warranty terms. See our Warranty page for coverage periods by product type.

How to Start a Return

  1. Contact us first: Email support@renewspark.com with your order number, a description of the issue, and photos or video if applicable.
  2. Get an RMA: We’ll provide an RMA number and the correct return address. Please do not ship any lithium cells without an RMA.
  3. Pack safely (ground shipping only): Cover terminals with tape or caps, bag each item, cushion well, and ship via UPS or USPS Ground — never air.

Returns sent without an RMA may be refused for safety and compliance reasons.

Refunds

  • Once your return is received and inspected, approved refunds are issued to your original payment method within 5–7 business days.
  • Original outbound shipping is non-refundable unless the return is due to our error or a verified defect on arrival.
  • Return shipping is the customer’s responsibility unless otherwise approved.

Exchanges

In many cases we can offer an exchange — for example the correct nickel width, or a replacement for a defective board — or convert a return into store credit for faster re-ordering.

Safety Notes (Lithium Cells)

  • Ship ground only; never ship lithium cells by air.
  • Cover terminals and protect from movement with adequate cushioning.
  • Do not ship swollen, leaking, or physically damaged cells — contact us for guidance first.

Related Policies

Questions?

We’re here to help.
Email: support@renewspark.com
Mailing: RenewSpark, PO Box 10174, Westminster, CA 92685