Privacy Policy

Privacy Policy

 

Note: This summary is provided for your convenience. For the full legal privacy policy that applies when shopping with RenewSpark, please see our official Shopify Privacy Policy.

Last updated: August 2025

This Privacy Policy explains how RenewSpark (“we,” “us,” or “our”) collects, uses, shares, and protects your information when you visit renewspark.com, purchase products, or use our services (including our Battery Send-In & Trade-In Program).

1) Information We Collect

  • Contact information: name, email address, phone number, shipping/mailing address.
  • Order & checkout data: items purchased, billing/shipping details, payment status (processed by Shopify’s payment providers).
  • Send-In form data: battery type/brand/model, quantity, your chosen option (trade-in or safe handling), and any notes you provide (collected via Google Forms).
  • Device & usage data: IP address, browser type, pages visited, and referral URLs (via cookies/analytics).
  • Support communications: messages and attachments you send to support.

2) How We Use Your Information

  • Provide services: fulfill and ship orders; process send-ins; evaluate trade-in credit; issue discount codes.
  • Communicate: order confirmations, shipment updates, send-in status, credit codes, and responses to support requests.
  • Improve & secure our site: troubleshoot, analytics, and fraud prevention.
  • Marketing (optional): with your consent or where permitted, send product updates and promos (you can opt out anytime).

3) How We Share Information

We do not sell your personal information. We share limited data with trusted providers to operate our business:

  • Shopify (storefront, checkout, payments, order management).
  • Payment processors (e.g., Shopify Payments, PayPal) — we do not see or store full payment details.
  • Shipping carriers (UPS, USPS, FedEx) to deliver orders or receive send-ins.
  • Form & communications tools (Google Forms/Gmail) to collect send-in details and respond to you.
  • Announcement/UX apps (if installed) to show banners or site messages.
  • Analytics & security (e.g., Shopify analytics) to improve the site and prevent fraud.

4) Cookies & Analytics

Our site (hosted by Shopify) uses cookies and similar technologies to enable core functionality (cart, checkout), remember preferences, and perform analytics. You can control cookies in your browser settings; disabling cookies may impact site features.

5) Data Retention

  • Order records and invoices are retained as required by law and our accounting needs.
  • Send-in/trade-in submissions are retained to process your shipment, calculate credit, and for safety/compliance.
  • We keep only what we need and delete or de-identify data when no longer necessary, subject to legal obligations.

6) Your Choices & Rights

  • Access/Update: You may request a copy or correction of your personal information.
  • Delete: You may request deletion of your personal information (subject to legal/operational needs, e.g., tax records).
  • Marketing opt-out: Unsubscribe from emails via the link in any message or contact us.

To exercise any of these rights, email us at support@renewspark.com.

7) California Privacy (CCPA/CPRA)

If you are a California resident, you have the right to request access to, correction of, or deletion of your personal information, and to know categories of data we collect, use, and disclose. We do not sell or share your personal information for cross-context behavioral advertising.

Submit a request at support@renewspark.com. We will verify your identity and respond as required by law.

8) GDPR Notice (EEA/UK Visitors)

Our services are intended for U.S. customers. If you access the site from the EEA/UK, we process data under lawful bases such as contract performance (orders), legitimate interests (site functionality, security), and consent (marketing). You may have additional rights under GDPR (access, correction, deletion, restriction, portability, objection). Contact us at support@renewspark.com.

9) Children’s Privacy

Our site and services are not directed to children under 13, and we do not knowingly collect their personal information.

10) Security

We take reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure; please use strong passwords and protect your account/email.

11) Third-Party Links

Our site may link to third-party websites or tools. Their privacy practices are governed by their own policies; we are not responsible for their content or handling of data.

12) Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date will reflect the latest version. Continued use of our site after changes means you accept the updated Policy.

13) Contact Us

Questions or privacy requests:

Email: support@renewspark.com
Mail: RenewSpark, PO Box 10174, Westminster, CA 92685