Shipping & Delivery

Shipping & Delivery

At RenewSpark, we ship quickly, safely, and in full compliance with lithium-ion shipping regulations. This policy covers shipping times, methods, free-shipping categories, and special instructions for our Send-In & Rebuild Services.

Rebuild Services: Customers cover inbound shipping to us. Return shipping is free after the rebuild is complete.

Processing Times

  • Small Parts (Free Shipping): Ships in 1–2 business days.
  • Standard Products & DIY Tools: Ships in 1–2 business days via USPS Ground or UPS Ground.
  • Battery Rebuild Services: Turnaround is 3–5 business days after we receive your battery.
  • You will receive tracking for orders that include trackable shipping services.

Shipping Methods & Carriers

  • We ship through USPS and UPS Ground (and occasionally FedEx for certain items).
  • Small Parts: Always free shipping within the U.S.
  • Standard Products: Shipped via USPS or UPS Ground depending on size and weight.
  • Lithium-ion items: Ground transport only — no air shipments.

Free Shipping Categories

  • Small Parts: Always free shipping within the United States.
  • Battery Rebuild Services: Customer pays inbound shipping; return shipping is free after the rebuild.
  • Occasional promotions may offer free or discounted shipping on other categories.

Delivery Estimates

  • Small Parts: Typically 2–6 business days.
  • Standard Products: 2–6 business days (ground).
  • Battery Return Shipments (Rebuilds): 2–6 business days.
  • Remote or rural locations may require additional transit time.

Where We Ship

  • We currently ship within the United States only.
  • International shipping is not available at this time.

Send-In & Rebuild Service Shipments (You → RenewSpark)

If you're mailing your battery for a rebuild, please ship to:

RenewSpark
PO Box 10174
Westminster, CA 92685

  • You are responsible for inbound shipping costs.
  • We cover the return shipping back to you for all rebuild services.
  • Use UPS or USPS Ground only — no air shipments for lithium batteries.
  • Cover terminals with tape/caps and pack securely with cushioning.
  • Include your order number inside the box.

Return / Warranty Shipments

  • Do not send any return without an RMA. Email support@renewspark.com for authorization.
  • Follow lithium shipping rules (ground only, terminals protected).

Rates, Taxes & Fees

  • Shipping rates for non–free shipping categories are calculated at checkout.
  • Sales tax is applied where required by law.

Tracking & Delivery

  • Orders that include trackable shipping services will receive a tracking email.
  • Please allow up to 24 hours for carrier scans to appear.
  • If a package shows “Delivered” but you cannot locate it, check with household members, neighbors, or your carrier, then contact us for assistance.

Address Issues & Delivery Delays

  • Please ensure your shipping address is complete and correct.
  • Items returned due to an incorrect or undeliverable address may incur a reship fee.
  • Weather and carrier delays are outside our control, but we will assist where possible.

Safety Notes (Lithium-Ion)

  • Ship ground only.
  • Protect terminals and cushion packs inside the box.
  • Do not ship punctured, swollen, or leaking packs — contact us first.

Related Policies

Questions?

We’re here to help: support@renewspark.com